Do these statements make sense to you?
“while IT has been busy driving business value by eliminating repetitive, manual tasks from the rest of the enterprise, it has allowed its own department to continue to be plagued with them.
what IT needs now is to bring the same type of task automation it has installed throughout the rest of the enterprise into its own area.”
Whether they make sense or not, I suggest you take a look at Information Management magazine’s recent article on the subject, “It’s Time for IT to Drink Its Own Kool-Aid”, by Dan Wilhelms. I’ll have to find out what Kool-Aid is (we don’t have it here in the UK), but I’m sure I’ll agree with the analogy. IT must take its own medicine (see my first ever post).